Consult the TIEM licensing

Check the use, balance and visible limits for company missions and VIP missions.

Licensing defines how many missions and information can be added to the active organization. The screen intended for the customer only displays these values for reference.

What you will do

You will consult the current use, the remaining capacity and the limits applied to company missions and VIP missions.

Who can do this

Group or organization administrators with access to TIEM in the active organization. Operational and custom profiles cannot view license details.

Before you start

  • Confirm that the correct organization is selected.
  • Check if the TIEM module appears in the menu.
  • Use the values displayed to plan new missions and parameters. This page does not change the license.

Menu path

In the main menu, select TIME → Module licenses.

The title may show Tenant TIEM Licenses. "Tenant" is the visible term used for the active organization in Wasa.

Steps

  1. Open Module licenses and confirm the active organization.
  2. In Company mission licenses, see the use of Main brands and Company missions. The format shows the amount used, the limit and the remaining balance.
  3. Consult Maximum number of main brands, the limit presented in the use of Company missions, Maximum number of domains per brand and Maximum number of keywords per brand.
  4. In VIP Mission Licenses, check the use of VIP Missions and the remaining balance.
  5. Consult the limits of Maximum VIP missions, Maximum emails per VIP mission, Maximum phones per VIP mission and Maximum social profiles per VIP mission.
  6. Observe Maximum number of personal identifiers per VIP mission. The screen informs the fixed value of a personal identifier, such as CPF, per VIP mission.
  7. Compare the balance with the task you intend to execute before creating a mission, marker or parameter.

Expected result

You identify the used and remaining capacity for each type of mission. You also recognize which limits affect brands, domains, keywords, emails, phones, social profiles and personal identifiers.

Common problems

SituationWhat to do
Module licenses does not appearConfirm the active organization, your profile and the availability of the TIEM module.
The license has not yet been configuredNew brands, VIP missions and parameters may remain blocked. Contact the license holder in your organization.
A limit shows zeroZero is the available capacity for this item and prevents new related creations.
The screen shows 100% usageThe capacity of this item has been reached. Review the current usage before requesting a license change.
The fields are disabledThis is the expected behavior of the customer page: the values are only for reading.
The balance does not correspond to the expected organizationConfirm the active organization and open Module licenses again.

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