Solve access problems

Check profile, organization, invitation and module when an area of Wasa is not available.

An option may not appear when the profile, active organization, invitation or module availability do not match the desired task. Make the checks in the order indicated to preserve the permissions defined by the organization.

What you will do

You will check why access was denied, why the organization is incorrect or why a module does not appear.

Who can do this

Any user can check the context itself. Only an authorized responsible person from the organization can change profiles, links, invitations or contracted modules.

Before you start

Have the name of the organization that should be active.
Know which task, page or module you want to access.
If you received an invitation, use only the message addressed to your email address.
Do not share password, authentication code or invitation content.

Menu path

Use the organization selector in the main menu. To confirm the modules, consult the visible options in the same menu.

Steps

Check the profile. Confirm with the organization's responsible person which profile was assigned to your account and if that profile allows you to perform the task. Do not try to use someone else's account or circumvent a restriction.
Check the organization. Open the organization selector and confirm that the correct context is marked as Current. If available, select the expected organization and try to open the page again.
Check the invitation. Confirm if the invitation was sent to the same address used for access and if the account activation has been completed. If the screen indicates that the invitation is invalid, expired or is unavailable, request new instructions from the authorized person.
Check the module. Consult the main menu or the modules and licenses area. Confirm if GRC or TIEM is available for the active organization and for your profile.
Log out and log back in again only if the responsible person has just adjusted your access. Then, repeat the four checks in the same order.
If the problem continues, inform the authorized person of the name of the organization, the module, the desired page, the approximate time and the message displayed. Do not send access information.

Expected result

You identify whether the restriction is related to the profile, the organization, the invitation or the module. When the correction depends on authorization, the responsible person receives secure information to review access.

Common problems

Situation	What to do
The account is not provisioned or active	Ask the authorized person to confirm the registration and the user's status.
The page informs of denied access or not found	Check profile, organization, invitation and module, in that order. Wasa may present the same response when the item does not exist or is not authorized.
The expected organization does not appear	Confirm with the responsible person if your account is linked to the organization and if the corresponding invitation has been completed.
GRC or TIEM does not appear in the menu	Confirm the active organization and ask the person in charge to check the profile and availability of the module.
The option appears for another person, but not for you	Profiles may have different permissions. Do not share accounts; request review of your own access.
Access remains unavailable after the review	Only gather the non-sensitive information indicated in the steps and follow Get support.