Reset the password using the link received

Create a new password when an authorized responsible person sends a reset of access.

The redefinition allows you to replace the password of an existing account through a personal and temporary link sent by Wasa.

What you will do

You will validate the received request, create a new password and return to the login page.

The person who received a valid password reset for their own account.

Confirm that you or an authorized administrator requested the reset.
Only use the most recent message sent to your address.
Prepare an exclusive password with at least 12 characters, uppercase and lowercase letters, number and symbol.
Do not share the link or the new password.

This step happens outside the internal menu: Reset message received → Reset your password.

Open the most recent reset message intended for your address.
Select the access presented to open the Reset your password page.
Check the email and validity shown on the page.
In Password, enter a new password that meets all the requirements displayed.
In Confirm password, repeat exactly the same value.
Confirm that the length, letters, number, symbol and equality indicators are met.
Select Reset password and wait for the confirmation Password reset.
Select Enter and use the new password.

Wasa confirms Password reset and offers the action Enter. The previous password is no longer the valid option for the next access.

Situation	What to do
The page informs that the reset is unavailable or has expired	Ask an authorized administrator to send a new reset.
The displayed email is not yours	Do not proceed. Close the page and inform the authorized person in charge.
Reset password is disabled	Meet all the requirements presented and confirm if the two fields are the same.
The new password does not work in the entry	Confirm that you have opened the most recent request and try again. If necessary, request another reset.