Solve problems with invitations

Make secure checks when an invitation does not arrive, expire or become unavailable.

Wasa uses invitations to activate accounts and to allow external participation in GRC evaluations. Each invitation is personal and temporary.

What you will do

You will identify the type of invitation, check for common problems and request a new action from the authorized person when necessary.

Who can do this

The invited person can check the receipt and the message displayed. Re-sending, correcting the recipient or issuing another invitation depends on an authorized person responsible for the organization.

Before you start

  • Confirm which email address should receive the invitation.
  • Identify if the invitation is for creating access to Wasa or responding to a GRC evaluation.
  • Only use the most recent message addressed to you.
  • Do not forward the invitation, do not change the received address and do not share the link or verification code.

Menu path

For evaluation invitations, an authorized user accesses GRC → External invitations. Activation invitations are received by the invited person and do not require prior access to the menu.

Steps

  1. Confirm with the authorized person if the recipient's address was entered correctly.
  2. Look for the message in the inbox and in the unwanted or filtered message folders. Search for the name of Wasa and the organization, without disclosing the content of the invitation.
  3. If there are several messages, use only the most recent invitation sent to your address.
  4. If the screen shows Invalid or expired invitation, Invitation unavailable or Invitation not found, stop the attempt. Do not edit or reuse the invitation address.
  5. Ask the authorized person in charge to review the recipient and resend or issue another invitation on behalf of Wasa.
  6. If the email validation informs Invalid or expired code, request an updated code from the screen itself and do not share the received code.
  7. If the problem continues, inform the responsible person of the type of invitation, the organization, the partially hidden recipient address, the approximate time of sending and the message presented. Do not send the link or the code.

Expected result

You use a valid invitation addressed to your address or provide the authorized person with secure information to correct the recipient and send a new invitation.

Common problems

SituationWhat to do
The invitation was not receivedConfirm the address with the person in charge, check the mailbox folders and request a re-send by Wasa.
The evaluation invitation has expiredAsk the authorized person to use Resend in GRC → External invitations. The previous link must not be reused.
The screen informs that the invitation is invalid or was not foundConfirm if you opened the latest message and request that the person in charge review the recipient and the status of the invitation.
The evaluation invitation was revokedAsk the authorized person to confirm whether participation is still required and, if so, use Resend. Resending creates a new link and requires a new code verification.
The verification code does not workRequest an updated code directly from the screen. Do not copy the code to messages or calls.
The invitation has arrived for someone elseDo not forward or use the invitation. Ask the person in charge to correct the recipient and generate another one.
The problem continues after a new shipmentOnly gather the non-sensitive data indicated in the steps and follow Get support.

Related tasks